rbaje Privacy Policy – How We Handle Your Data

Your privacy is important to us. This policy explains what personal data rbaje collects, why we collect it, and how we keep it secure for every player in Bangladesh.

📅 Last Updated: January 2026

Introduction

rbaje operates the online casino and sports betting platform accessible at rbaje.bar (the "Platform"). We are committed to protecting the privacy and personal data of every Player who uses the Platform. This Privacy Policy explains in clear terms what personal data rbaje collects from you, the purposes for which it is used, how it is stored and protected, and the rights you hold in relation to your data.

This Privacy Policy applies to all visitors and registered Players of the Platform, whether they access it from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or anywhere else in Bangladesh. By registering an Account or continuing to use the Platform after this policy has been made available to you, you consent to the collection and use of your personal data as described in this document.

rbaje does not sell, rent, or trade your personal data to third parties for their marketing purposes. Your data is used exclusively to deliver and improve the Platform services described in this policy.

Personal Data We Collect

rbaje collects personal data through the Account registration process, through your ongoing use of the Platform, and through automated means such as cookies and server logs. The categories of data we collect include the following:

Identity and Contact DataYour full name, date of birth, registered Bangladesh mobile number, and any government-issued identity document details provided during KYC verification, such as a national ID card or passport number. This data is collected at registration and during account verification.
Financial and Transaction DataDetails of deposits and withdrawals processed through bKash, Nagad, Rocket, Upay, or card payment methods, including transaction reference numbers, amounts, timestamps, and the mobile number or card details associated with each transaction. rbaje does not store full card numbers; card data is handled directly by the relevant payment processor.
Device and Technical DataYour IP address, mobile device type and model, operating system version, browser type, screen resolution, and network connection type. This data is collected automatically each time you access the Platform and is used for fraud prevention, security monitoring, and Platform optimisation.
Gaming Activity DataA full record of your betting activity, game sessions, wager amounts, win and loss history, bonus usage, and self-exclusion or deposit limit settings. This data is used to deliver the Platform service, monitor responsible gaming compliance, and resolve disputes.
Approximate Location DataAn approximate location derived from your IP address, used to verify that you are not accessing the Platform from a prohibited jurisdiction and to deliver region-appropriate content. rbaje does not collect precise GPS location data from your device.

How We Use Your Personal Data

rbaje uses your personal data only for legitimate, specified purposes directly related to operating the Platform and delivering its services. Specifically, your data is used to:

  • Create and manage your Account, verify your identity and age (21+ requirement), and process your deposit and withdrawal transactions through bKash, Nagad, Rocket, or other accepted payment methods.
  • Provide access to the Platform's games, sports betting markets, live casino, crash games, and slots, and to maintain your balance and betting history accurately.
  • Detect and prevent fraud, money laundering, bonus abuse, multi-accounting, and other prohibited conduct as defined in the rbaje Terms and Conditions.
  • Monitor responsible gaming compliance, including applying deposit limits, enforcing self-exclusion periods, and identifying players who may be showing signs of problem gambling.
  • Respond to your customer support queries, complaints, and account-related requests submitted via the support email address listed in the footer of this website.
  • Comply with applicable legal and regulatory obligations, including responding to lawful requests from government authorities or law enforcement agencies operating in Bangladesh.

rbaje does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. All account suspension and closure decisions involving a player's data are reviewed by a member of the rbaje team.

rbaje processes your personal data on the following legal bases, depending on the specific purpose of the processing activity:

  • Contractual necessity: Processing your identity data, financial data, and gaming activity data is necessary to create and perform the Account agreement between you and rbaje, including delivering the Platform services you have requested.
  • Legitimate interests: Processing device and technical data for fraud prevention, security monitoring, and Platform performance optimisation serves rbaje's legitimate business interests, provided those interests are not overridden by your privacy rights.
  • Legal obligation: Processing your data in connection with KYC verification, anti-money-laundering checks, responsible gaming requirements, and responses to lawful authority requests is required by applicable law.
  • Consent: Where rbaje sends you optional promotional communications, such as bonus offer notifications, this processing is based on your consent, which you may withdraw at any time by contacting our support team.

How We Share Your Personal Data

rbaje does not sell, rent, or share your personal data with third parties for their own marketing or commercial purposes. We may share your data with the following categories of recipients solely in connection with operating the Platform:

  • Payment processors and mobile banking operators: Your transaction data is shared with bKash, Nagad, Rocket, Upay, and card processing partners only to the extent necessary to process your deposit and withdrawal requests. Each payment partner operates under its own privacy policy and data-handling standards.
  • Game content providers: Providers such as Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt, and Microgaming receive limited session data, for example session tokens, necessary to authenticate your game session. They do not receive your full personal profile.
  • Fraud detection and KYC service providers: Third-party identity verification and fraud screening providers may receive limited identity data to perform KYC checks and fraud risk assessments. These providers are contractually bound to process your data solely for these purposes and may not use it for any other reason.
  • Legal and regulatory authorities: Where rbaje is required to do so by applicable law, court order, or a lawful request from a government authority or law enforcement agency, we will disclose your data to the extent required and permitted by law.

All third parties with whom rbaje shares personal data are required to handle that data securely, use it only for the specified purpose, and comply with applicable data protection standards. rbaje does not transfer your personal data to parties outside of its operational supply chain.

Cookies and Tracking Technologies

The Platform uses cookies and similar local storage mechanisms to maintain your session, remember your preferences, and monitor Platform performance. The types of cookies used by rbaje are described below:

  • Strictly necessary cookies: Required for the Platform to function correctly. These cookies maintain your login session, keep your Account authenticated between pages, and store your language preference. They cannot be disabled without breaking core Platform functionality.
  • Performance and analytics cookies: Used to collect aggregated, anonymised data about how Players use the Platform, for example which games are most popular and how Players navigate between sections. This data helps rbaje improve the Platform experience. No individually identifiable data is included in these analytics.
  • Security cookies: Used to detect unusual session behaviour, repeated failed login attempts, and other indicators of potential account compromise or automated bot activity. These cookies are essential for maintaining Platform security.

Most mobile browsers allow you to control or delete cookies through your device browser settings. Disabling strictly necessary cookies will prevent you from logging into your Account and using the Platform. rbaje does not use third-party advertising cookies or cross-site tracking technologies.

Data Retention

rbaje retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply to each category of data:

  • Active Account data, including identity, contact, financial, and gaming activity data, is retained for the full duration of your Account and for a minimum of 5 years following Account closure. This retention period is required to comply with anti-money-laundering record-keeping obligations and to resolve any post-closure disputes.
  • Transaction records are retained for a minimum of 5 years from the date of each transaction, as required for financial compliance and audit purposes.
  • Device and technical data, including IP logs and session logs, is retained for up to 12 months and is then aggregated or deleted. Where a security incident or fraud investigation is ongoing, relevant logs may be retained for a longer period pending resolution of the matter.

Your Data Rights

You have the following rights in relation to the personal data rbaje holds about you. To exercise any of these rights, contact the rbaje support team using the email address in the footer of this page, providing your registered mobile number and a clear description of your request:

Right to Access
Right to Rectify
Right to Erasure
Right to Object
Right to Portability
Withdraw Consent

rbaje aims to respond to all data rights requests within 30 days of receipt. Where a request is complex or rbaje receives a high volume of requests, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it.

Data Security

rbaje applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. The security measures in place include:

  • SSL encryption on all connections between your browser and the Platform, ensuring that your login credentials, personal data, and financial transaction data cannot be intercepted in transit.
  • Access controls and authentication requirements for all Platform staff and contractors who handle personal data, including role-based access limitations and mandatory security training.
  • Regular security assessments and vulnerability monitoring of the Platform infrastructure to identify and remediate potential weaknesses before they can be exploited.
  • Secure data storage with encryption at rest for sensitive personal data fields, including identity document details and financial data, hosted on servers with physical and logical access controls.
No online system can guarantee absolute security. In the event of a data breach likely to result in a risk to your rights, rbaje will notify affected Players without undue delay and will take all reasonable steps to contain and remediate the breach.

Protection of Minors

The Platform is strictly intended for persons aged 21 years and above. rbaje does not knowingly collect personal data from any person under the age of 21. If you are under 21, you must not register for an Account or use the Platform in any capacity.

If rbaje becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the associated Account, delete the personal data where legally permissible, and forfeit any balance held in the Account. If you are a parent or guardian and believe your child has registered on the Platform, please contact us immediately using the email address in the footer of this page.

Third-Party Links and Services

The Platform may display the names or branding of third-party game providers such as Pragmatic Play, Evolution Gaming, or Spribe, and payment partners such as bKash and Nagad, as part of its service offering. These third parties operate under their own privacy policies, and rbaje is not responsible for their data-handling practices. You should review the privacy policy of any third-party service you use in connection with the Platform independently.

Changes to This Privacy Policy

rbaje reserves the right to update or amend this Privacy Policy at any time. When we make a material change to this policy, we will update the Last Updated date shown at the top of this page. Where a change significantly affects the way we use your personal data, we will endeavour to notify you directly via the mobile number registered on your Account.

Your continued use of the Platform after an amended Privacy Policy has been published constitutes your acceptance of the updated terms. If you do not agree with any change to this Privacy Policy, you should stop using the Platform and request Account closure by contacting support via the email address in the footer of this page.

Contact Us About This Policy

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data rbaje holds about you, please contact the rbaje support team using the email address displayed in the footer of this page. Please include your registered mobile number and a clear description of your query so we can respond as efficiently as possible.

rbaje will never ask you to share your Account password, full payment card number, or mobile banking PIN through any communication channel. If you receive a message claiming to be from rbaje and requesting this information, do not respond and report it to our support team immediately.

Your Data Is Safe With rbaje

Have questions about your account, deposits, or how rbaje protects your privacy? Our FAQ has answers. Or explore the full casino and see why thousands of players across Bangladesh trust rbaje.

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